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/Frequently Asked Questions
Common Inquiries & Expert Answers

Neugenix guarantees a 24-48 hour turnaround time from the moment the specimen reaches our Illinois facility. We understand that in MAT programs, having results before the next dosing cycle is critical for patient safety.
Our reports are compatible with all major EHR systems. We provide seamless HL7 integration and can work with your IT team to ensure smooth data flow into your existing workflows.
Yes, we provide all necessary specimen collection supplies at no additional cost, including cups, labels, bags, and requisition forms. We also offer training for your staff on proper collection procedures.
Neugenix operates under strict CLIA certification and CAP accreditation, and fully complies with Illinois state laboratory regulations. Our quality assurance protocols ensure every result meets the highest standards of accuracy and reliability required for clinical decision-making.
Absolutely. We work with each clinic to build a tailored test panel based on your patient population, clinical requirements, and payer mix. You only pay for the analytes you need — no unnecessary charges for tests that aren't relevant to your program.