Privacy Policy

1. Introduction

Neugenix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process partnership and service requests
• To improve our website, services, and user experience
• To send periodic communications related to our services (with your consent)
• To comply with legal obligations and regulatory requirements
• To protect against fraud, unauthorized access, and other security risks

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and conducting business (e.g., Web3Forms for form submissions)
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety: To protect the rights, property, or safety of Neugenix, our users, or others

5. HIPAA Compliance

As a clinical laboratory, Neugenix is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with HIPAA regulations and is never collected through our public website contact forms. All laboratory data and patient information are processed through secure, HIPAA-compliant systems separate from this website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies to enhance functionality and analyze usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at raghu@neugenix.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: